Customer Service

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan
By June 20, 2017 0 Comments Read More →

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT Yogyakarta / Semarang / Solo | 03 – 04 Juli 2017 | Rp. 5.900.000 Per Peserta Bandung / Jakarta / Surabaya | 03 – 04 Juli 2017 | Rp. 6.900.000 Per Peserta Bali / Batam /Balikpapan / Manado / Lombok | 03 – 04 Juli 2017 | Rp. 7.900.000 […]

MANAGING OBJECTION, CUSTOMER SOLUTION
By June 7, 2017 0 Comments Read More →

MANAGING OBJECTION, CUSTOMER SOLUTION

MANAGING OBJECTION, CUSTOMER SOLUTION Jakarta | 14 Juni 2017 | Rp 2.250.000/person Jakarta | 03 Juli 2017 | Rp 2.250.000/person Jakarta | 28 Agustus 2017 | Rp 2.250.000/person Jakarta | 04 September 2017 | Rp 2.250.000/person Jadwal Training 2017 Selanjutnya …     TRAINING MATERIAL OUTLINE MANAGING OBJECTION, CUSTOMER SOLUTION Pengetahuan Dasar tentang Penolakan & […]

Effective Lobbying Negotiation – PASTI JALAN

Effective Lobbying Negotiation – PASTI JALAN

Effective Lobbying Negotiation Hotel Ibis, Yogyakarta | 08 – 10 Mei 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 15 – 17 Mei 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 22 – 24 Mei 2017 | Rp 5.900.000,- per peserta – PASTI JALAN Hotel Ibis, Yogyakarta | 29 – 31 […]

HANDLING CUSTOMER COMPLAINT – Pasti Jalan
By March 30, 2017 0 Comments Read More →

HANDLING CUSTOMER COMPLAINT – Pasti Jalan

HANDLING CUSTOMER COMPLAINT (PENANGANAN KOMPLAIN PELANGGAN) Hotel Ibis, Yogyakarta | 10 – 12 April 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 17 – 19 April 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 25 – 27 April 2017 | Rp 5.900.000,- per peserta – PASTI JALAN Hotel Ibis, Yogyakarta | […]

PELAYANAN PRIMA (CUSTOMER SERVICES EXCELLENT) – Pasti Jalan
By November 16, 2016 0 Comments Read More →

PELAYANAN PRIMA (CUSTOMER SERVICES EXCELLENT) – Pasti Jalan

PELAYANAN PRIMA (CUSTOMER SERVICES EXCELLENT) Yogyakarta / Semarang / Solo | 21 – 22 November 2016  | Rp. 5.900.000 Per Peserta Bandung / Jakarta / Surabaya | 21 – 22 November 2016 | Rp. 6.900.000 Per Peserta Bali / Batam /Balikpapan / Manado / Lombok | 21 – 22 November 2016 | Rp. 7.900.000 Per […]

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running
By November 2, 2016 0 Comments Read More →

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS Hotel Cavinton, Yogyakarta | 23 – 25 November 2016 | Rp. 6.500.000,-     DESCRIPTION In every type of business, you are bound to encounter irate, demanding and unreasonable customers.  Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know […]

CUSTOMER SERVICE EXCELLENT AND COMMUNICATION SKILL – Pasti Jalan
By September 15, 2016 0 Comments Read More →

CUSTOMER SERVICE EXCELLENT AND COMMUNICATION SKILL – Pasti Jalan

CUSTOMER SERVICE EXCELLENT AND COMMUNICATION SKILL Hotel Ibis, Yogyakarta | 26 – 28 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 01 – 02 Oktober 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 03 – 05 Oktober 2016 | Rp 5.900.000,- per peserta – PASTI JALAN Hotel Ibis, Yogyakarta […]

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING
By September 2, 2016 0 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 06 – 07 Oktober 2016 | Rp.4.925.000 – PASTI JALAN Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 08 – 09 Desember 2016 | Rp.4.925.000   Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan.  Oleh karena itu untuk sadar akan […]

Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation)
By August 2, 2016 0 Comments Read More →

Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation)

Service Excellence PLUS ( On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation ) Epicentrum Walk Office, Jakarta | 26 – 27 September 2016 | Rp 3.850.000,- / orang MANFAAT PELATIHAN : Pelatihan ini dirancang khusus selain untuk meningkatkan pelayanan juga untuk membangkitkan “The Sleeping Giant” guna meraih kesuksesan dengan meningkatkan kompetensi, menggali potensi, membakar motivasi […]

PELAYANAN PRIMA (QUALITY CUSTOMER SERVICES) – Pasti Jalan
By July 18, 2016 0 Comments Read More →

PELAYANAN PRIMA (QUALITY CUSTOMER SERVICES) – Pasti Jalan

PELAYANAN PRIMA (QUALITY CUSTOMER SERVICES) Hotel Ibis, Yogyakarta | 23 – 24 Juli 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 25 – 27 Juli 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 30 – 31 Juli 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 01 – […]