Customer Service

HANDLING CUSTOMER COMPLAINT – Pasti Jalan
By December 6, 2017 0 Comments Read More →

HANDLING CUSTOMER COMPLAINT – Pasti Jalan

HANDLING CUSTOMER COMPLAINT (PENANGANAN KOMPLAIN PELANGGAN) Hotel Ibis, Yogyakarta | 11 – 13 Desember 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 18 – 20 Desember 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 27 – 29 Desember 2017 | Rp 5.900.000,- per peserta – PASTI JALAN     Deskripsi Customer […]

HANDLING COMPLAINT AND PROBLEM SOLVING – Pasti Jalan
By December 6, 2017 0 Comments Read More →

HANDLING COMPLAINT AND PROBLEM SOLVING – Pasti Jalan

TRAINING EFFECTIVE HANDLING COMPLAINT AND PROBLEM SOLVING Hotel Dreamtel/ Ibis Menteng, Jakarta | 08 – 09 Januari 2018 | Rp 4.250.000,-     Deskripsi Pelatihan Handling Complaint and Problem Solving Sebagai seorang petugas yang melayani pelanggan, Anda tentu pernah menghadapi pelanggan, nasabah  atau tamu yang sangat marah karena kecewa terhadap layanan produk/jasa perusahaan Anda yang tidak […]

HANDLING CUSTOMER COMPLAINT – Almost Running
By August 23, 2017 Read More →

HANDLING CUSTOMER COMPLAINT – Almost Running

HANDLING CUSTOMER COMPLAINT Hotel Ibis/ Dreamtel Hotel/ Favehotel, Jakarta | 28 – 29 Agustus 2017 | Rp  4.250.000 – ALMOST RUNNING Hotel Ibis/ Dreamtel Hotel/ Favehotel, Jakarta | 06 – 07 September 2017 | Rp  4.250.000 – PASTI JALAN Hotel Ibis/ Dreamtel Hotel/ Favehotel, Jakarta | 04 – 05 Oktober 2017 | Rp  4.250.000 – […]

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan
By August 15, 2017 0 Comments Read More →

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT Yogyakarta / Semarang / Solo | 21 – 22 Agustus 2017 | Rp. 5.900.000 Per Peserta Bandung / Jakarta / Surabaya | 21 – 22 Agustus 2017 | Rp. 6.900.000 Per Peserta Bali / Batam /Balikpapan / Manado / Lombok | 21 – 22 Agustus 2017 | Rp. 7.900.000 […]

PELAYANAN PRIMA (CUSTOMER SERVICES EXCELLENT) – Pasti Jalan
By August 9, 2017 0 Comments Read More →

PELAYANAN PRIMA (CUSTOMER SERVICES EXCELLENT) – Pasti Jalan

PELAYANAN PRIMA (CUSTOMER SERVICES EXCELLENT) Yogyakarta / Semarang / Solo | 14 – 15 Agustus 2017 | Rp. 5.900.000 Per Peserta Bandung / Jakarta / Surabaya | 14 – 15 Agustus 2017 | Rp. 6.900.000 Per Peserta Bali / Batam /Balikpapan / Manado / Lombok | 14 – 15 Agustus 2017 | Rp. 7.900.000 Per […]

CUSTOMER SERVICE EXCELLENT AND COMMUNICATION SKILL – Pasti Jalan
By July 20, 2017 0 Comments Read More →

CUSTOMER SERVICE EXCELLENT AND COMMUNICATION SKILL – Pasti Jalan

CUSTOMER SERVICE EXCELLENT AND COMMUNICATION SKILL Hotel Ibis, Yogyakarta | 19 – 21 Juni 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 03 – 05 Juli 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 10 – 12 Juli 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 17 – 19 […]

Effective Lobbying Negotiation – PASTI JALAN
By July 12, 2017 0 Comments Read More →

Effective Lobbying Negotiation – PASTI JALAN

Effective Lobbying Negotiation Hotel Ibis, Yogyakarta | 17 – 19 Juli 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 24 – 26 Juli 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 31 Juli – 02 Agustus 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 07 – 09 Agustus 2017 […]

MANAGING OBJECTION, CUSTOMER SOLUTION
By June 7, 2017 0 Comments Read More →

MANAGING OBJECTION, CUSTOMER SOLUTION

MANAGING OBJECTION, CUSTOMER SOLUTION Jakarta | 14 Juni 2017 | Rp 2.250.000/person Jakarta | 03 Juli 2017 | Rp 2.250.000/person Jakarta | 28 Agustus 2017 | Rp 2.250.000/person Jakarta | 04 September 2017 | Rp 2.250.000/person Jadwal Training 2017 Selanjutnya …     TRAINING MATERIAL OUTLINE MANAGING OBJECTION, CUSTOMER SOLUTION Pengetahuan Dasar tentang Penolakan & […]

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running
By November 2, 2016 0 Comments Read More →

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS Hotel Cavinton, Yogyakarta | 23 – 25 November 2016 | Rp. 6.500.000,-     DESCRIPTION In every type of business, you are bound to encounter irate, demanding and unreasonable customers.  Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know […]

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING
By September 2, 2016 0 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 06 – 07 Oktober 2016 | Rp.4.925.000 – PASTI JALAN Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 08 – 09 Desember 2016 | Rp.4.925.000   Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan.  Oleh karena itu untuk sadar akan […]