By August 6, 2015 0 Comments

EFFECTIVE CUSTOMER SERVICE SKILLS

EFFECTIVE CUSTOMER SERVICE SKILLS
Yogyakarta | 10 – 12 Agustus 2015 | IDR 6.000.000
Bandung | 10 – 12 Agustus 2015 | IDR 6.500.000
Bali | 10 – 12 Agustus 2015 | IDR 8.000.000
Yogyakarta | 19 – 21 Agustus 2015 | IDR 6.000.000
Bandung | 19 – 21 Agustus 2015 | IDR 6.500.000
Bali | 19 – 21 Agustus 2015 | IDR 8.000.000

Jadwal Training 2015 Selanjutnya..

 

 

 

OBJECTIVES

At the end of the workshop, everyone who participates will be better able to understand the concept of providing effective customer service as well as deliver great customer service that adds value to the company and the customers

 

CUSTOMER SERVICE SKILLS COURSE OUTLINE

  1. Concept of effective customer service
  2. How to develop a positive service attitude
  3. Understanding customers’ needs, wants and expectations
  4. Face to face communication skills – styles, words, voice, cues, clues, sign , signals, face & body language,
  5. Effective speaking & listening
  6. Strokes, pacing and rapport
  7. Aggressive, Submissive & Assertive
  8. Facts, assumptions and opinions
  9. Problem – and solution centred approach
  10.  Customers attitudes and how to handle them
  11. How to handle various customer service situations, including customer complaints



INSTRUCTOR

Dra. MC. Maryati,MM

 

WHO SHOULD ATTEND?

  1. Customer Service Personnel
  2. Marketing & Sales Personnel
  3. All those who need to improve their customer service skills

 

DATE & VENUE 

  1. 10-12 Agustus 2015
  2. 19-21 Agustus 2015
  3. 7-9 September 2015
  4. 14-16 September 2015
  5. 21-23 September 2015
  6. 5-7 Oktober 2015
  7. 12-14 Oktober 2015
  8. 19-21 Oktober 2015
  9. 2-4 November 2015
  10. 9-11 November 2015
  11. 23-25 November 2015
  12. 2-4 Desember 2015
  13. 7-9 Desember 2015
  14. 14-16 Desember 2015
  15. 28-30 Desember 2015



TRAINING FEE 

  • Yogyakarta : Ibis Styles Dagen, Ibis Malioboro, Horison Ultima-Riss, Harper Mangkubumi, 101 Hotel, Grand Tjokro, Novotel, Grand Aston, Phoenix Hotel |
    IDR 6.000.000 per participant (Non-Residential) | Kuota Min. Peserta: 2 orang
  • Bali : Ibis Styles Kuta, Ibis Dewi Sri, Ibis Bali Kuta, Ibis Circle Kuta, Harris Hotel | IDR. 8.000.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang
  • Bandung : De Batara, Amaris, Golden Flower Hotel | IDR. 6.500.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang

 

FACILITIES   

  • Training Modul,
  • Exclusive Backpack,
  • Stationeries,
  • Sertifikat Training,
  • Exclusive Polo shirt atau jaket,
  • Flashdisk berisi materi training,
  • 2x coffee break dan makan siang,
  • Picking-up service dari Bandara ke hotel/training venue (Minimal 2  orang peserta dari perusahaan yang sama).

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
  1. INFORMATION OPTIONS
  2. (required)
  3. (required)
  4. PERSONAL DATA
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. PRE REGISTRATION DATA (Tidak Mengikat)
  12. (required)
  13. MESSAGE FOR TRAINING PROVIDER
 

cforms contact form by delicious:days

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