By June 18, 2015 0 Comments

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE

MANAGING CONFLICT  & HANDLING DIFFICULT PEOPLE
Bali | 23 – 25 Juni 2015 | IDR 8.000.000 per participant
Bandung | 23 – 25 Juni 2015 | IDR 7.000.000 per participant
Yogyakarta | 23 – 25 Juni 2015 | IDR 6.500.000 per participant
Bali | 01 – 03 Juli 2015 | IDR 8.000.000 per participant
Bandung | 01 – 03 Juli 2015 | IDR 7.000.000 per participant
Yogyakarta | 01 – 03 Juli 2015 | IDR 6.500.000 per participant

Jadwal Training 2015 Selanjutnya …

 

 

TUJUAN

  1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
  2. Understand a number of  essential conflict management approaches and an associated range of strategies, tactics, and techniques.
  3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
  4. Understand the basic human behavior of difficult people.
  5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

 

MATERI TRAINING MANAGING CONFLICT  & HANDLING DIFFICULT PEOPLE

Conflict Resolution & the Communication Aspect.

Session 1

  • Opening
  • Definition and Sources of Conflict
  • Component of Conflict (Interests, Emotions, and Values)
  • Models of Conflict

Session 2

  • Bases of Managing Conflict
  • Generating vs Confronting Conflict
  • The Role of Managers
  • The Styles of Managing Conflict
  • Force Field Analysis

Session 3

  • The Communication Pyramid
  • 12 Barriers to Effective Communication
  • Managing Emotions

Session  4

  • Active Listening
  • Assertiveness Skills

 

DAY 2

Dealing with Difficult People (1)

Session 1

  • Transactional Analysis
  • Understanding Basic Human Behavior

Session 2

  • Types of Difficult People
  • Strategies of Dealing with Difficult People

Session 3

  • Problems in Giving Feed-back
  • Giving Effective Feed-back

 

DAY-THREE:

Dealing with Difficult People (2)

Session 1

  • Identification of Personal Needs
  • Interaction Principles

 Session 2

  • Problems in Coaching
  • Coaching and Counseling

 Session 3

  • Interviewing Techniques
  • Face-to-Face with Difficult People

 Session 4

  • Feed-back Session
  • Closing

 

INSTRUKTUR

Drs. Amin Wibowo, MBA

 

TIME & VENUE 2015: MANAGING CONFLICT  & HANDLING DIFFICULT PEOPLE

  1. 23-25 Juni
  2. 1-3 Juli
  3. 7-10 Juli
  4. 21-23 Juli
  5. 11-13 Agustus
  6. 18-20 Agustus
  7. 25-27 Agustus
  8. 2-4 September
  9. 8-10 September
  10. 28-30 September
  11. 6-8 Oktober
  12. 20-22 Oktober
  13. 28-30 Oktober
  14. 3-5 November
  15. 10-12 November
  16. 24-26 November
  17. 2-4 Desember
  18. 14-16 Desember
  19. 21-23 Desember

Hotel Ibis Styles Dagen | Yogyakarta

 

 

TRAINING FEE

  • IDR 6.000.000 per participant (Non-Residential)
  • Minimal participants : 2 persons (Yogyakarta)
  • Yogyakarta : Ibis Styles Dagen, Ibis Malioboro, Horison Ultima-Riss, Harper Mangkubumi, 101 Hotel | Kuota Min. Peserta: 2 orang
  • Bali : Ibis Styles Kuta, Ibis Dewi Sri, Ibis Bali Kuta, Ibis Circle Kuta, Harris Hotel | 7.500.000 Per Peserta | Kuota Min. Peserta: 5 orang
  • Bandung : De Batara, Amaris, Golden Flower Hotel | IDR. 500.000 Per Peserta | Kuota Min. Peserta: 5 orang

 

TRAINING FACILITIES

  •  Quality Training Module
  •  Tas Backpack
  •  Stationeries
  •  Sertifikat
  •  Exclusive Polo shirt atau jaket
  •  Flashdisk berisi materi training
  •  2x coffee break dan lunch
  • Training akan running apabila telah tercapai kuota minimal peserta 2 orang.
  • Transportasi Peserta dari Bandara/Stasiun KA ke training venue. (Minimal 2 orang peserta dari perusahaan yang sama)

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
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  11. PRE REGISTRATION DATA (Tidak Mengikat)
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  13. MESSAGE FOR TRAINING PROVIDER
 

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