Tag: Customer Complaint

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running
By November 2, 2016 0 Comments Read More →

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS Hotel Cavinton, Yogyakarta | 23 – 25 November 2016 | Rp. 6.500.000,-     DESCRIPTION In every type of business, you are bound to encounter irate, demanding and unreasonable customers.  Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know […]

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING
By September 2, 2016 0 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 06 – 07 Oktober 2016 | Rp.4.925.000 – PASTI JALAN Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 08 – 09 Desember 2016 | Rp.4.925.000   Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan.  Oleh karena itu untuk sadar akan […]

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING
By November 25, 2015 0 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING

Improving Quality of Interaction & Handling Customer Complaint Five Star Hotels, Jakarta | 08 – 09 December 2015 | Rp. 6.600.000       Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan. Oleh karena itu untuk sadar akan perannya sebagai ujung tombak perusahaan sangatlah diperlukan sehingga dapat lebih bertanggung jawab terhadap peningkatan mutu pelayanan. […]

BEST PRACTICE OF HANDLING CUSTOMERS COMPLAINT
By May 28, 2014 0 Comments Read More →

BEST PRACTICE OF HANDLING CUSTOMERS COMPLAINT

BEST PRACTICE OF HANDLING CUSTOMERS COMPLAINT – Yogyakarta   Yogyakarta | 04 – 06 Juni 2014 | IDR  5.800.000 per participant Bali | 04 – 06 Juni 2014 | IDR  8.000.000 per participant Bandung | 04 – 06 Juni 2014 | IDR  6.500.000 per participant Yogyakarta | 17 – 19 Juni 2014 | IDR  5.800.000 per participant Bali | […]

Telephone Courtesy
By October 13, 2008 0 Comments Read More →

Telephone Courtesy

Telephone Courtesy Hotel/Executive Club | November  21st, 2009 | Rp 1.950.000,- (Full Fare)   Masih banyak ditemuinya kenyataan yang terjadi di perusahaan yaitu Kurangnya kesadaran para personnel perusahaan bahwa pesawat telepon merupakan media yang dapat memberi kesan baik-buruknya pelayanan sebuah perusahaan terhadap pelanggannya. Kurangnya kesadaran bahwa setiap personnel perusahaan yang berbicara di telepon adalah sebagai […]