Tag: telephone courtesy

INTERACTION AND TELEPHONE COURTESY
By July 2, 2015 0 Comments Read More →

INTERACTION AND TELEPHONE COURTESY

INTERACTION AND TELEPHONE COURTESY (IMPROVE TELEPHONE SKILL/ CALL CENTER) Yogyakarta | 06 – 08 July 2015 | Rp 5.950.000/person Yogyakarta | 24 – 26 August 2015 | Rp 5.950.000/person Yogyakarta | 28 – 30 September 2015 | Rp 5.950.000/person Yogyakarta | 19 – 21 October 2015 | Rp 5.950.000/person Jadwal Training 2015 Selanjutnya … PENDAHULUAN: Begitu banyaknya pelanggan lari dari […]

Complain Handling & Telephone Courtesy
By July 1, 2015 0 Comments Read More →

Complain Handling & Telephone Courtesy

Complain Handling & Telephone Courtesy Jakarta | 22 – 23 September 2015 | Rp. 3.950.000 Jakarta | 22 – 23 Desember 2015 | Rp. 3.950.000 PENGANTAR Dalam pelayanan publik, kebutuhan untuk memenuhi kebutuhan dan kepuasan pelanggan sangatlah penting. Namun kebutuhan dan kepuasan pelanggan juga berkembang. Berbagai upaya tentu dilakukan setiap bentuk pelayanan publik, baik itu […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY
By June 9, 2015 0 Comments Read More →

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel Merapi Merbabu, Yogyakarta | 22 – 24 Juni 2015 | Rp 9.000.000 Hotel Merapi Merbabu, Yogyakarta | 22 – 24 Juli 2015 | Rp 9.000.000 Hotel Merapi Merbabu, Yogyakarta | 11 – 13 Agustus 2015 | Rp 9.000.000 Hotel Merapi Merbabu, Yogyakarta | 14 – 16 September 2015 | […]

TELEPHONE TECHNIQUES AND COURTESY
By January 21, 2014 0 Comments Read More →

TELEPHONE TECHNIQUES AND COURTESY

TELEPHONE TECHNIQUES AND COURTESY Graha Mustika Ratu, Jakarta | 17 Januari 2014 | Rp. 1.600.000,- Graha Mustika Ratu, Jakarta | 04 April 2014 | Rp. 1.600.000,- Teknik menelepon yang baik sangat berpengaruh dalam menciptakan citra perusahaan yang positif. Keterampilan dan kemampuan menelepon yang baik perlu dimiliki oleh semua karyawan di sebuah perusahaan, terutama oleh operator, […]

Improving Customer Service Thru Telephone Courtesy
By September 20, 2012 0 Comments Read More →

Improving Customer Service Thru Telephone Courtesy

Improving Customer Service Thru Telephone Courtesy Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | November 27th – 28th, 2012 | Rp. 3.250.000, LATAR BELAKANG PROGRAM : Masih ditemui kenyataan-kenyataan yang terjadi yaitu : Perlu ditingkatkannya kesadaran personel Perusahaan bahwa pesawat telepon adalah media yang dapat memberi kesan baik buruknya citra sebuah Perusahaan terhadap pelanggannya Kesadaran bahwa setiap […]

Telephone Technique (in English)
By May 31, 2010 0 Comments Read More →

Telephone Technique (in English)

Telephone Technique (in English) Graha Mustika Ratu, Jakarta | Rabu, 23 Juni 2010 | Pk. 08.45 – 17.00 | Rp 1.200.000 ,- / peserta Materi bahasan: Introduction : a professional image, the importance of technique and good telephone etiquette Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, […]

Telephone Technique and Courtesy for Customer Service
By April 26, 2010 0 Comments Read More →

Telephone Technique and Courtesy for Customer Service

Telephone Technique and Courtesy for Customer Service Graha Mustika Ratu, Jakarta |  Senin, 10 Mei 2010 Pk. 08.45 – 17.00 | Rp 1.200.000,- Materi bahasan: Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. Professional telephone conversation: Sikap positif terhadap pelanggan. Active listening, asking the questions: Menangkap maksud/pertanyaan yang […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY
By June 20, 2009 0 Comments Read More →

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel / Office Building Jakarta  | 18 Juli  2009 | Rp. 950.000,-   A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer […]